Basic Information

Reference Number

PW-20-00907107

Issuing Organization

Auditor General of Canada, Office of the

Owner Organization

Auditor General of Canada, Office of the

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP 320

Title

RFP 320 - Enterprise Service Management Solution and related Proffessional Services (RFP 320)

Source ID

PWGSC

Agreement Types

Canada-Chile Free Trade Agreement (CCFTA)

Canada-Colombia Free Trade Agreement

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canada-Honduras Free Trade Agreement

Canada-Korea Free Trade Agreement

Canada-Panama Free Trade Agreement

Canada-Peru Free Trade Agreement (CPFTA)

Canadian Free Trade Agreement (CFTA)

North American Free Trade Agreement (NAFTA)

World Trade Organization Agreement on Government Procurement (WTO-AGP)

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Details

Location

National Capital Region

Dates

Publication

2020/02/14 12:00:00 AM EST

Closing Date

2020/04/24 02:00:00 PM EDT

Contact Information

Dule, Irena

613-952-0213

irena.dule@oag-bvg.gc.ca

Description

The Office of the Auditor General of Canada (“ OAG ”) requires a qualified Contractor to supply

an Enterprise Service Management Solution and related Professional Services , as further described in Section 2 (Statement of Work) of this RFP.

The OAG requires a scalable, on premise Commercial off the Shelf (COTS), Enterprise Service Management (ESM) solution, which will allow the OAG to replace their current C2 ITSM solution. The solution should have features and functionalities to automate workflows for service, asset, and request management with reporting capabilities, a knowledge base, service catalogue, dashboards and a self-service portal with the ability to submit requests. The Contractor shall deliver the solution and provide any services related to implementation, configuration, enhancement, maintenance and support of the proposed solution.

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