Basic Information

Reference Number

00004036071

Issuing Organization

Ontario Shared Services

Solicitation Type

RFB - Request for Bid (Formal)

Solicitation Number

tender_19368

Title

Project: tender_19368 - Request for Bids for Annual AutoDesk Software license subscriptions with maintenance and support

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2024/04/26 02:05:00 PM EDT

Closing Date

2024/05/24 11:00:00 AM EDT

Contact Information

Laura Keatings

laura.keatings@ontario.ca

Description

Autodesk software license subscriptions with maintenance and support for AutoCAD and Architecture Engineering and Construction (AEC) Collection Software Suites.
Scope of Work
The acquisition of AutoDesk licenses with maintenance and support subscription for AutoCAD and AEC Collection Software Suite Annual Renewals:

a) For Thirty Six (36) Months – covering June 30, 2024 to June 30, 2027. Extension options are as described in Article eight (8) of the RFB

b) Maintenance Subscription for the AutoCAD and AEC Collection Software Suites (provided by AutoDesk) includes the following:
i. Access to software updates and enhancements (bug fixes, patches, upgrades)

ii. Access to an expedited online user-community support forum. Forum posts that are not responded to by the user-community are escalated to the Autodesk product support team if the user-community does not respond to the question within 24 hours. Autodesk will follow-up on any posts not marked as completed.

iii. Online subscription usage reporting with user details, account administration, user administration, single sign-on (SSO)

iv. 8x5 live support. Contact AutoDesk and reseller for help during local business hours in English.

v. Web case support from an AutoDesk specialist within one business day.

iv. Access to Autodesk online support, including a knowledge base with help documents, tutorials, training videos, and an extensive collection of Autodesk technical solutions and community support forum threads.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/