An advanced contract award notice (ACAN) is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meets the requirements set out in the ACAN, on or before the closing date and time stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier.
1. Definition of requirement:
The Correctional Service Canada has a requirement to assist offenders to reintegrate in to the community as law-abiding citizens. Treatment Centres provide treatment, programming, accommodation, monitoring, and general support and assistance, which supports the successful reintegration of offenders into the community. The work will involve the following:
1.1 Objectives:
To promote the successful reintegration of Indigenous offenders into the community by providing culturally appropriate interventions for First nations, Metis and Inuit offenders, in a residential treatment environment.
1.2 Tasks:
.1 The TC must provide a treatment program and twenty-four (24) hour residential services to offenders who are referred to it by CSC and accepted by the TC.
.2 If applicable and where required, the TC will provide a strategy to accommodate diverse cultures and spiritualities, including, but not limited to, Indigenous culture and spirituality.
.3 If applicable and where required, the TC must ensure that the accommodation is suitable and safe for children residing in the TC with the offender in accordance with measures outlined in CD 715-4.
.4 The TC must specify the conditions of eligibility for its services, admission criteria, and program availability; take proactive measures in conjunction with CSC to maintain appropriate occupancy numbers; and, provide CSC with this information in writing upon request.
.5 The TC admission criteria must be developed in consultation with a person or persons representing the interests or concerns of the local community. The person(s) selected from the community may be from an Advisory Committee, Board of Directors, or other similar committee, and must not have a salaried position with the TC or stand to gain financially from the operations of the TC.
.6 The TC must have a selection process that includes:
a. A review of any CSC referral;
b. An assessment against admission criteria and the capacity of the TC to address the offender’s needs; and,
c. A written decision of acceptance or refusal which includes a rationale for the decision against admission.
.7 The TC must:
a. Liaise with local police forces to facilitate communication, to increase awareness and understanding of the TC’s purpose and to build support;
b. Communicate with offenders and staff at institutions (via video conference, telephone, letters, visits, etc.) to ensure awareness of their services/programs, and to establish necessary linkages;
c. Liaise with local CSC Community Parole Officers, Managers, and other Case Management Team members (including mental health professionals if needed);
d. Maintain contact with community agencies and partners who provide reintegration services to assist offenders; and,
e. Continue to take reasonable steps to ensure a positive relationship with the community.
.8 TC staff must be part of the Case Management Team for the duration of an offender’s residency and program participation. They must participate in the development of, and updates to, an offender’s release plan (Community Strategy) and Correctional Plan – Updated, including but not limited to identifying objectives, expectations, services and other measures that will be utilized by the TC to engage the offender in the aforementioned plans.
.9 TC staff must develop a Treatment Plan consistent with the offender’s Correctional Plan (without being a replica) with the participation of the offender and the supervising Parole Officer. It must be completed within thirty (30) days of the offender’s arrival at the facility. For TCs with OMS connectivity, the plan must be entered in OMS under Casework Record (CWR) by the assigned TC staff.
.10 The assigned TC staff must provide progress reviews at least once every forty-five (45) days in order to assess the offender’s progress in relation to the Treatment Plan, and to determine whether the services are adequate, still necessary, or whether other services may be needed. The assigned TC staff must discuss these reviews with the offender and supervising Parole Officer. For TCs with OMS connectivity, these assessments must be entered in OMS under CWR by the assigned TC staff.
.11 If the TC does not have access to OMS, the Project Authority, in conjunction with the TC staff, must identify the means in which the Treatment Plan and related Progress updates will be entered into OMS.
.12 The TC must provide the following support services:
a. Monitor and support offender activities against the Community Strategy, Treatment Plan and Correctional Plan;
b. Assist residents, through ongoing support, in areas such as crisis management, personal or family problems, education, literacy, employment, budgeting, life skills, recreation, spiritual and cultural activities, etc.;
c. Assist residents to secure services appropriate for their needs or for public safety requirements, such as substance abuse services, income support, employment services, medical (including mental health) and dental services; and,
d. Provide residents a supportive group living environment through activities such as periodic house meetings.
.13 The TC must record and incorporate pertinent information on individual residents into the resident case file.
.14 The OMS file (where applicable) and/or hard copy TC file for each resident must contain, at a minimum, the standard case documentation identified in Tasks 1.2.13, and the following:
a. Additional reporting requirements determined by the supervising Parole Officer;
b. Services provided to the resident by the TC and its collaborating agencies or resources, as identified by the TC;
c. Names, addresses and phone numbers of persons to contact in case of an emergency, as identified by the resident to the TC;
d. Signed acknowledgement of TC House Rules;
e. Any Assessment for Decision reports, relevant to current release, submitted to the PBC;
f. TC Treatment Plan;
g. TC Treatment Plan progress reviews(as stated in Tasks 1.2.11);
h. CSC psychological reports;
i. Case file recordings, including pertinent information from the duty log;
j. Documents outlining reasons for non-voluntary termination (where applicable); and,
k. Other documentation considered relevant to the provision of services, as determined by the TC or CSC.
.15 The TC must not provide copies of any CSC provided documents in the resident case file or any document that was extracted from OMS to the resident.
.16 The TC must return offender information provided by CSC within thirty (30) days following the termination of the offender’s residency, or on the termination of the contract with CSC, whichever is sooner unless written consent instructing otherwise is given to the TC by the CSC designated representative. Shall a TC be advised they can shred the information, they will need to meet governmental standards requesting that Protected A and B information on paper be destroyed to the maximum shred size of 2mm X 15mm (type IIIA shredder).
.17 The TC must provide, verbally and in writing, information regarding the house rules to each resident at admission and ensure that the resident understands and agrees to abide by the house rules of the TC. A form signed by the resident acknowledging the house rules must be provided to the supervising Parole Officer. A signed copy must be provided to the resident.
.18 House Rules must address at a minimum:
a. Responsibilities and expectations of the resident;
b. Grounds for non-voluntary termination from the residency;
c. Rules regarding programs and services including hours of operations (including curfew) and visiting hours if applicable;
d. Procedures regarding room searches and/or inspections (if applicable);
e. Storage and disposal of personal property (including offender’s responsibility with respect to their personal effects and personal effects list);
f. Procedures regarding the handling of funds;
g. PBC policy on leave privileges;
h. Grievance policy and procedures; and,
i. Policy on the reporting of offender behaviour, and compliance with release plan and conditions to the CSC.
.19 The TC must provide three (3) meals a day to residents or a meal allowance. Meals that are provided must meet health and nutritional requirements in accordance with Canada’s Food Guide. Residents who are provided with a meal allowance are responsible for the quality of their food intake and, consequently, their nutritional well being.
.20 At, or prior to admission, the resident is responsible for identifying any religious and/or medical dietary requirements. If special requirements are identified, the TC must consult with the Project Authority and reasonable efforts must be made to meet the dietary needs of the resident.
.21 The TC must follow the provisions of CD 566-12. At the time of admission, the TC must ensure that residents are informed verbally and in writing of procedures regarding personal property. CD 566-12 entitled “Loss or Damage – Community-Based Residential Facilities” must apply to offender claims for loss or damage to personal property at the TC.
.22 The TC must forward the personal effects list for each offender to CSC within thirty (30) days of the offender leaving the TC upon suspension.
.23 Upon admission, the TC must ask the offender to identify any allergies or medical conditions that could require urgent intervention of staff and/or emergency medical personnel.
.24 The TC must advise offenders upon admission that they are responsible for carrying, on their person, any medication that requires immediate and/or urgent usage.
.25 The TC must store all prescription medication in a secure, locked area of the facility.
.26 The daily dose of prescribed methadone is to be administered at a local pharmacy. Methadone for offenders under CSC jurisdiction will only be temporarily kept on-site during exceptional circumstances when the offender’s regular pharmacy is expected to be closed, the offender has a prescription for take-home doses of methadone, and the TC is equipped to store and manage this medication. Such arrangements must be established in advance and through consultation with the supervising Parole Officer, the pharmacy and the management of the TC to ensure methadone can be temporarily managed safely on-site. The arrangements and who participated in the consultation must be clearly documented in the resident case file.
.27 The TC must safeguard the confidentiality of medical information they are privy to and ensure that the type of medication and prescribed dosage is not shared except on a “need to know” basis.
.28 If the offender is to leave the facility on overnight leave privileges (e.g. weekend pass), they are responsible for requesting and taking with them the amount of medication that is required for the duration of the absence or for arranging access to their medication throughout the duration of their absence.
.29 While it is the offender’s responsibility to self-administer their individual prescription and over-the-counter medication(s), the TC must maintain a medication access log to document an offender’s access to their medication(s). The medication access log must include the offenders name, date, and time which they accessed their medication, offender and staff initials. Medication names and dosages are not to be included in the medication access log.
.30 The TC must forward the medication access log for each offender to CSC within thirty (30) days of the offender leaving the TC.
.31 The TC must have a system for alerting its staff of the following:
a. Residents who have been convicted of an offence or offences causing death or serious harm to others;
b. Residents who are assessed as having a high potential for violent or suicidal behaviour;
c. Residents whose medical or psychiatric history indicates a need for special attention;
d. Residents who have attracted considerable public attention or residents with a high profile flag in OMS; Any Criminal Code Schedule 1 offender; and,
e. Any change(s) in the supervision status of an offender.
.32 The TC must ensure that all staff receive the necessary information about each resident so that the risk to their personal safety is minimized.
.33 The TC must maintain formal records for documenting the following:
a. Activities;
b. Incidents;
c. Resident movement;
d. Resident behaviour/observations; and,
e. Violations and actions taken.
.34 The TC must ensure that shift briefings are in writing in the duty log as well as communicated verbally before assuming responsibility for the shift.
.35 The TC must ensure staff are on-site and alert 24 hours per day.
.36 The TC must conduct a resident count immediately after curfew and/or the activation of the alarm system. At a minimum, two subsequent counts must be conducted, the first of which must take place upon commencement of the night shift. Counts must be conducted such as the presence of a live, breathing body can be determined. All such counts must be recorded.
.37 TC staff must verify that the residents in the facility are accounted for during the day and evening, at a minimum at the beginning of each shift. Such verifications must ensure the presence of the offender’s live, breathing body. Such verifications must be recorded in the duty log.
.38 The TC must contact the local CSC office or National Monitoring Centre when a resident is discovered to be missing from the facility and no satisfactory explanation is known. In the event of a curfew violation, or failure to report as scheduled upon release, the TC must take immediate actions to locate the offender. The TC must report to CSC if the offender cannot be located within a maximum delay of ten (10) minutes.
.39 The TC must periodically check individual resident activities and destinations while the resident is away from the facility and record the results of these checks in the log book. The means used to verify individual resident activities and destinations must be agreed upon by the TC and the Project Authority.
.40 The TC must ensure that overnight leave privileges and travel permits have been approved by the supervising Parole Officer, in writing, prior to the leave commencing. When requested by the supervising Parole Officer, TC staff must verify resident activities and location during their absence.
.41 The TC must monitor the offender’s behaviour and must immediately report to a Parole Officer, the National Monitoring Centre, or a person with designated signing authority to issue a warrant of suspension, information concerning:
a. Any violation of standard or special conditions of release, or instructions issued by the supervising Parole Officer;
b. Any significant increase in the offender’s risk of re-offending; and,
c. Other relevant information concerning the offender’s behaviour and performance in the community.
.42 TC staff are authorized to conduct searches of an offender’s room and its contents under Section 66 of the CCRA when there are reasonable grounds to suspect a breach of conditions.
.43 The TC must immediately report to CSC if any unauthorized items (as defined by the TC House Rules) or any items that could jeopardize the safety of staff, public, or offenders, are found.
.44 The TC must record violations and actions taken and keep a copy in the Resident Case File. The TC must advise CSC of those violations and/or actions taken.
.45 The TC must ensure that staff adhere to the following procedure should an offender known to the TC, who is Unlawfully at Large, present himself/herself at a TC:
a. Where possible and safe to do so, isolate the offender from other residents;
b. Notify local Police;
c. Notify the local CSC Office or the National Monitoring Centre; and,
d. In the event the offender absconds before the police arrive, TC staff are not to apprehend the offender but rather provide relevant details to the police upon arrival.
.46 Prior to contacting the National Monitoring Centre, the TC must ensure that the following information is readily available so as not to detract from the valuable time otherwise used in locating the offender:
a. Standard Profile;
b. Last known location/sign-out information, if applicable;
c. Any special instructions left by the supervising Parole Officer or TC Caseworker (e.g. curfew extension, weekend pass, etc.); and,
d. Any additional information that may be relevant in assisting the National Monitoring Centre in their assessment of the situation.
1.3 Expected results:
Treatment Centres promote the successful reintegration of offenders into the community by addressing a specific need that individual offenders may have, in a residential treatment environment. Treatment Centres contribute to the management of risk by ensuring that suitable accommodation, treatment programs, support systems, and monitoring are in place to assist conditionally released individuals become law-abiding citizens.
1.4 Performance standards:
.1 The TC must be in compliance with all applicable territorial, provincial, municipal and local legislation and regulations. The TC premises and equipment must conform to applicable zoning, health, safety, building and fire code regulations.
.2 The TC must have written plans for dealing with fire, medical emergencies (including pandemic situations) and natural disasters, and the TC staff must be trained accordingly. The TC must provide a copy of these plans to the Project Authority.
.3 The TC must ensure that there is a First Aid Kit available to each shift with an inventory of medical contents approved by the St. John’s Ambulance, the Canadian Red Cross or equivalent, and that the contents are inspected monthly.
.4 The TC must ensure that on each shift, there is a staff member with a valid St. John’s Ambulance Certification (or other equivalent in first aid) in addition to valid cardiopulmonary resuscitation (CPR) certification.
.5 The TC must ensure that residents have access to a telephone and that emergency numbers are posted next to all telephones in the facility.
.6 All TC staff will respond to medical emergencies by immediately calling for assistance and securing the area. The primary goal is the preservation of life while ensuring the personal safety of staff and other individuals.
.7 When safe to do so, TC staff with CPR/first aid certification must initiate CPR/first aid without delay, even in cases where signs of life are not apparent, and continue as instructed or until relieved by health care professionals or emergency professionals. Initiation of CPR is not required when the physical state of the offender does not permit CPR.
.8 While it is the offender’s responsibility to self-administer their medication(s), an exception is made for life-saving medications (e.g. epinephrine and naloxone) when the offender is unable to self-administer them. If these medications are available on-site, TC staff can choose to administer these life-saving medications while waiting for health care professionals or emergency professionals to arrive.
.9 As soon as possible following a medical emergency, TC staff must complete an incident report and send a copy of the report to CSC in accordance with Tasks 1.2.33 and Deliverables 1.5.1.
.10 Volunteers/placement students must not be left in charge of a TC.
.11 The TC must ensure that staff/volunteers/placement students have reached the age of majority in the province of operation.
.12 Prior to any staff member assuming responsibility for their duties, the TC must provide an orientation suited for the position. Staff must sign a form confirming orientation has been completed and the form placed on their personnel file. The orientation for service providers must include, at a minimum, the following:
a. TC’s goals and objectives;
b. TC’s policy and procedures;
c. Confidentiality;
d. First aid;
e. Basic crisis intervention;
f. Emergency measures;
g. Relationship to the CSC;
h. Agency’s contractual obligations;
i. Security Clearance; and,
j. Minimum of one full-time work week (or the equivalent of one full work week, in accordance with the agency’s operational procedures) working with another experienced full-time staff member.
.13 The TC must ensure that volunteers/placement students undergo proper training and orientation.
.14 The TC must establish and implement an annual staff training and development plan which must ensure that all staff obtain ongoing training required to achieve, maintain, and strengthen the level of knowledge, skills and competencies essential to their assigned duties and responsibilities. A copy of the training plan must be provided to CSC within three (3) months of signing the contract and annually thereon.
.15 The TC’s training and development plan must ensure that case workers, outreach workers and other similar service providers are trained, or receive training within the first year of employment, in the following areas:
a. crisis intervention;
b. counselling/intervention techniques; and
c. defusing hostile situations.
.16 At the request of the Project Authority, TC staff may be required or invited to attend additional orientation and/or information sessions related to the provision of services including, but not limited to, Indigenous awareness and/or cultural training, mental health awareness training, “boundaries” training, and/or gender sensitivity training.
.17 The TC has an overall responsibility for fostering a positive culture of values and ethics in their organization. They must ensure their employees are aware of their legal and ethical obligations and avoid conflicts of interest. It is the TC’s responsibility to inform CSC immediately when there is suspicion or confirmation that a TC staff member breached the facility’s conflict of interest policy, code of conduct or code of ethics, if the TC Management considers that the information or event could potentially impact its capacity to offer the services outlined in the contractual agreement.
.18 The TC, upon learning that a TC employee is under criminal investigation or has been accused of violating the Criminal Code, must notify the Project Authority.
.19 The TC must specify the qualifications required of staff to perform the respective duties and responsibilities of each position. The requirements for the selection of supervisors, case workers, outreach workers or similar positions must include:
a. The ability to understand the dynamics of offender behaviour and assess their needs and risks;
b. The skills to counsel offenders, form effective relationships and gain trust;
c. The skills to understand the use of authority in supervision and to intervene effectively in crisis situations;
d. The ability to assist offenders in identifying and solving the practical problems involved in their successful reintegration into the community;
e. The ability to assist offenders in identifying and obtaining the community services required for their successful reintegration;
f. Skills in communicating effectively, both orally and in writing; and,
g. The ability to demonstrate cultural competence and respect for diversity.
1.5 Deliverables:
.1 The TC must provide CSC with the following reports:
a. Monthly Utilization Reports or equivalent, indicating total utilized beds by offender’s name, FPS number and gender;
b. Monthly Living Allowance Report by offender’s name, and FPS number, if applicable;
c. Incident/occurrence reports, as they occur;
d. Annual Financial Statements; and
e. Other logs or reports, as requested by CSC.
.2 Additional reports, as specified in Deliverables 1.5.1, may include financial statements and must be provided by the TC to CSC upon request.
.3 CSC reserves the right to audit or cause to have audited the accounts and records of the TC, during the term and after the expiry of the contract and at CSC’s expense, to ensure compliance with the terms and conditions of the contract. The timing of such audit must be agreed upon by both parties. The scope and coverage of such audit must be determined by CSC and may be carried out by employees or agents of CSC.
.4 The TC acknowledges that CSC or its agents may audit financial records of the TC or its agents, whether directly or indirectly related to this contract, as is necessary to satisfy CSC that the funds have been spent in accordance with the terms of this contract. Without limiting its scope, audits may be carried out to substantiate any financial transaction incurred as well as to validate budgets, estimates and/or rates charged to CSC.
.5 The TC must ensure records are available for audit by CSC or its agents upon reasonable notice, and permit CSC or its agents to audit and inspect the records and to take extracts from and make copies of the records.
.6 The TC must provide reasonable facilities to CSC or its agents for such audits and inspections and provide CSC or its agents with all information necessary to understand the records.
.7 If applicable, the TC must provide a complete listing of TC Board Members to CSC at the time of the contract signing. This list must include the member’s name, profession, and area of residence. This list is to be updated by the TC and forwarded to CSC whenever board membership changes occur.
.8 The TC must ensure that a self-evaluation is conducted yearly. The criteria for evaluation must be directly related to the Statement of Work and administrative requirements. This evaluation must be accompanied by a summary of previous year’s training activities.
.9 The TC must have a written statement of mission which must include but not be limited to:
a. Objectives;
b. Programs;
c. Services; and,
d. Population to be served.
1.6 Paper consumption:
.1 Should printed material be required, double sided printing in black and white format is the default unless otherwise specified by the Project Authority.
.2 The Contractor must ensure printed material is on paper with a minimum recycled content of 30% and/or certified as originating from a sustainably managed forest.
.3 The Contractor must recycle unneeded printed documents (in accordance with Security Requirements).
1.7 Constraints:
.1 Location of work:
a. The Contractor must perform the work at:
1231 34 Avenue N.E., Calgary, Alberta, T2E 6N4
.2 Travel :
a. No travel is anticipated for performance of the work under this contract.
2. Language of Work:
The contractor must perform all work in English.
3. Security Requirements:
This contract includes the following security requirements:
.1 The Contractor/Offeror must, at all times during the performance of the Contract/Standing Offer, hold a valid Designated Organization Screening (DOS) with approved Document Safeguarding Capability (DSC) at the level of PROTECTED B issued by the Contract Security Program (CSP) of the Industrial Security Sector (ISS), at Public Works and Services Canada (PWGSC).
.2 The Contractor/Offeror personnel requiring access to PROTECTED information, assets or work site(s) must EACH hold a valid RELIABILITY STATUS, granted or approved by the CSP/ISS/PWGSC.
.3 The Contractor MUST NOT utilize its Information Technology systems to electronically process, produce or store PROTECTED information until the CSP/ISS/PWGSC has issued written approval. After approval has been granted or approved, these tasks may be performed at the level of PROTECTED B.
.4 Subcontracts, which contain security requirements, are NOT to be awarded without the prior written permission of the CSP/ISS/PWGSC.
.5 The Contractor/Offeror must comply with the provisions of the:
a) Security Requirements Check List and the Security Guide (if applicable), attached at Annex E;
b) Industrial Security Manual (Latest Edition)
4. Criteria for assessing the statement of capabilities (minimum essential requirements):
Any interested supplier must demonstrate by way of a statement of capabilities that it meets the following requirements:
a. The supplier must have minimum of two (2) years experience, obtained within the last five (5) years prior to the closing date of this ACAN, in working with indigenous offenders on conditional release in a residential treatment centre setting;
b. The supplier must have a minimum of two (2) years of experience, obtained within the last five (5) years prior to the closing date of this ACAN, in providing residential treatment to indigenous offenders with addictions and/ or mental health disadvantages in a residential treatment setting.
3. Applicability of the trade agreement (s) to the procurement
This procurement is not subject to any trade agreement.
4. Set-aside under the Procurement Strategy for Aboriginal Business
This procurement is not subject to any set-asides for Indigenous Suppliers.
5. Comprehensive Land Claims Agreement (s)
This procurement is not subject to a Comprehensive Land Claims Agreement.
6. Justification for the Pre-Identified Supplier
There is a limited number of suppliers available to provide treatment, programming, accommodation, monitoring and general support and assistance to meet the reintegration needs of CSC First Nations, Metis and Inuit offenders.
Sunrise Healing Lodge Society successfully demonstrated their ability and expertise in helping with the safe rehabilitation and reintegration of offenders into the community. This supplier is the only Canadian organization that can perform the scope of work, given their history, experience and familiarity with the level of information required to complete the tasks identified in the scope of work. This supplier is uniquely positioned to provide these services given their specific mandate to provide accommodation, monitoring, general support and assistance to Indigenous offenders under federal jurisdiction who have been released to the community on conditional release, statutory release, and those subject to Long-Term Supervision Orders.
The pre-identified supplier meets all of the minimum essential requirements described in this ACAN.
7. Government Contracts Regulations Exception(s)
The following exception to the Government Contracts Regulations is invoked for this procurement under subsection: (d) only one person is capable of performing the contract.
8. Exclusions and/or Limited Tendering Reasons
The following exclusion (s) and/or limited tendering reasons are invoked under the section of the trade agreement (s) specified:
This procurement is not subject to any trade agreement.
9. Ownership of Intellectual Property
There are no intellectual property terms in the contract.
10. Period of the proposed contract or the delivery date(s)
The proposed contract is for a period of 5 years, from date of contract award to November 30, 2024.
11.Cost estimate of the proposed contract
The estimated value of the contract is $ 1,136,961.10 (GST/HST extra).
12. Name and address of the pre-identified supplier
Name: Sunrise Healing Lodge Society
Address: 1231 34 Avenue N.E.
Calgary, Alberta
T2E 6N4
13. Suppliers' right to submit a statement of capabilities
Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date and time of this notice. The statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements.
14. Closing date and time for a submission of a statement of capabilities
The closing date and time for accepting statements of capabilities is January 6, 2019 at 2:00PM CST.
15. Inquiries and submission of statement of capabilities
Inquiries and statement of capabilities are to be directed to:
Attn: Tawna Molleken
Contracting and Materiel Services
Correctional Service Canada
3427 Faithfull Avenue
Saskatoon, SK S7K 8H6
Re: 57130-19-3237825 Treatment Centre Services
Telephone: 306-659-9256
Facsimile: 306-659-9317
E-mail: 501Contracts@csc-scc.gc.ca
