Basic Information

Reference Number

PW-19-00885836

Issuing Organization

Farm Credit Canada

Owner Organization

Farm Credit Canada

Solicitation Type

NPP - Notice of Proposed Procurement (Formal)

Solicitation Number

RFP 2019-08-15

Title

Request for Proposals (RFP) - Microsoft End User Support (RFP 2019-08-15)

Source ID

PWGSC

Details

Location

All of Canada

Dates

Publication

2019/08/15 01:00:00 AM EDT

Closing Date

2019/09/09 03:00:00 PM EDT

Contact Information

Humble, Mike

procurement@fcc-fac.ca

Description

Request for Proposals (RFP) – Microsoft End User Support

About Farm Credit Canada (FCC):

FCC is Canada’s leading agriculture lender, with a healthy portfolio of more than $36 billion. Our employees are dedicated to the future of Canadian agriculture and its role in feeding an ever-growing world. We provide flexible, competitively priced financing, management software, information and knowledge specifically designed for the agriculture and agri-food industry. As a self-sustaining Crown corporation, our profits are reinvested back into the agriculture and food industry we serve and the communities where our customers and employees live and work while providing an appropriate return to our shareholder. For more information, visit www.fcc.ca or follow us on  Facebook ,  LinkedIn , Instagram and on Twitter  @FCCagriculture

RFP Scope: FCC currently utilizes a third-party partner to provide first-level help-desk support for its Microsoft Office 365 and Windows 10 end-users. The current contract for this service is nearing expiration and FCC is releasing this RFP to award the next contract. The contract will be for an initial one-year term, with the option to renew for up to an additional four one-year periods.

FCC has roughly 1800 Microsoft end-users (1670 English and 130 French) located across Canada. As such, FCC’s is seeking an onshore service provider with the capability to provide the services in both official languages.

RFP Schedule:

RFP issue date: August 15, 2019

Vendor questions accepted until: August 26, 2019 at 2:00 PM

RFP closing date and time: September 9, 2019 at 2:00 PM

RFP Process Considerations

Vendors should note that:

this opportunity notice references a non-binding, competitive RFP, not a call for tenders. FCC is not obligated to proceed with the work described in the RFP scope, and may cancel the RFP at any time.

FCC’s procurement process allows for negotiation between FCC and one or more vendors, prior to awarding a contract.

Requesting the RFP Document:

Capable vendors who are interested in receiving a copy of the RFP document are to contact:

Mike Humble

Corporate Procurement Manager

Farm Credit Canada

procurement@fcc.ca

Note:

Vendors do not receive the RFP document by registering for the list of interested suppliers (“LIS”) on buyandsell.ca. Vendors must request the RFP document through FCC’s designated RFP contact.

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Contains information licensed under the Open Government license - Canada. Contains data reproduced and distributed with the permission of the Government of Canada, on an "as is" basis.