Basic Information

Reference Number

PW-19-00879160

Issuing Organization

Canada Revenue Agency

Owner Organization

Canada Revenue Agency

Solicitation Type

NPP - Notice of Proposed Procurement (Formal)

Solicitation Number

1000346551

Title

TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) (1000346551)

Source ID

PWGSC

Agreement Types

Canada-Chile Free Trade Agreement (CCFTA)

Canada-Colombia Free Trade Agreement

Canada-Panama Free Trade Agreement

Canada-Peru Free Trade Agreement (CPFTA)

Canadian Free Trade Agreement (CFTA)

North American Free Trade Agreement (NAFTA)

World Trade Organization Agreement on Government Procurement (WTO-AGP)

Details

Location

National Capital Region

Dates

Publication

2019/06/21 12:00:00 AM EDT

Closing Date

2019/07/08 02:00:00 PM EDT

Contact Information

Hendrick, Amanda

613-995-4753

Amanda.Hendrick@cra-arc.gc.ca

Description

The Canada Revenue Agency requires up to two (2) Senior System Administrators to assist in the design and implementation of an enterprise ITSM tool suite, its migration through the lower states and deployment into the new Production environment.

The Contractor will: • Upgrade CRAs enterprise ITSM tool (SMART) to the more current and stable version of BMC Remedy (9.1.04) on the new SSC Next Generation platform (the current platform is end-of-life); • Sunset the IT support tool, Service Desk, and any other peripheral ITSM applications made redundant by the upgrade.

Bidders must submit a bid for all resource categories

The work is currently not being performed by a contracted resource

Security Requirement:

Canada Revenue Agency SRCL applies

Minimum Corporate Security Required:

Designated Organization Screening (DOS)

Minimum Resource Security Required:

Reliability

Disclaimer Government of Canada (GC) tender notices and awards, solicitation documents and tender attachments are available free of charge and without registration on canadabuys.canada.ca/en/tender-opportunities, the authoritative location for GC tenders.

You may have received this tender notice or award through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly through canadabuys.canada.ca/en/tender-opportunities.

This Government of Canada tender notice or tender award carries an Open Government Licence - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to the section about Commercial Reproduction in the canadabuys.canada.ca/en Terms and Conditions for more information.

Contains information licensed under the Open Government license - Canada. Contains data reproduced and distributed with the permission of the Government of Canada, on an "as is" basis.