Information de base

Numéro de référence

0000078954

Organisation émettrice

Human Resources Professionals Association

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

2018-2

Titre

Outbound Telemarketing Services

Code d’identité d’origine

PP.CO.ON.703321.C76339

Détails

Emplacement

Canada, Ontario

Point de livraison

Ontario

Type d’achat

Terme: 2018-06-07 00h00:00 HAE - 2019-05-30 00h00:00 HAE

Description

HRPA is a regulatory association with approximately 24,000 members. It uses telemarketing services to:

Remind members to renew their memberships which run from June 1 to May 31 each year;
Remind designated members to complete their triennial continuing professional development (CPD) requirements and submit their logs by May 31 of the third year of their CPD requirement;
Welcome new members to the association and remind them of the benefits and responsibilities of membership;
Stay in touch with members who have not interacted with the association during the current membership year.

HRPA is looking for a qualified provider of outbound telemarketing services to service these requirements.

BACKGROUND
HRPA's goal is to enhance member engagement and regulatory compliance with the goal of at least a 90% annual member retention by renewing current members and by maintaining contact with and providing information to current members through effective telephone contact.

It is the intent of HRPA to acquire the following services which may be awarded to more than one firm:
Outbound Telemarketing to contact current members to renew, to complete their CPD requirement, and to engage with the association and its chapters through participation in various events, and to comply with regulatory requirements.

DEFINITIONS OF PHONING TYPES
Renewal Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday to approximately 5 to 6 thousand members who have not yet renewed their membership, beginning mid-June and continuing through September 30 each year, using a prepared script supplied by HRPA, and reference to an online calendar of upcoming events. If possible the telemarketer is expected to obtain payment via credit card and to transmit nightly to HRPA an encrypted file of such payments. HRPA will update the call list daily to account for members who have renewed since the last list was generated.

Welcome Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday throughout the year to approximately 4,000 new members annually (350 per month on average) informing them of the benefits and responsibilities of membership, using a prepared script supplied by HRPA, and reference to an online calendar of upcoming events.

Keep-in-Touch Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday throughout the year to approximately 16,000 members annually (1,350 per month on average) informing them of the benefits and responsibilities of membership, using a prepared script supplied by HRPA, and reference to an online calendar of upcoming events.

CPD Reminder Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday to approximately 3,000 of the renewing members whose triennial CPD requirement must be met and entered into their CPD log by May 31 of the following year, reminding them of this requirement using a prepared script supplied by HRPA. These calls will typically be combined with the Renewal Call and occur from June through September and then solo thereafter.

Afficher davantage

Dates

Publication

2018-02-16 15h38:22 HNE

Intention de soumissionner

Non disponible

Échéance de la réception des questions

2018-02-27 00h00:00 HNE

Questions sont soumises en ligne

Non

Date de fermeture

2018-03-15 14h00:00 HAE

Conférence pré-soumission

2018-03-01 12h00:00 HNE

Information du contact

Chris Larsen

416-923-2324 ext. 335

clarsen@hrpa.ca

Événements pré-soumission

Type d’événement

Conférence pré-soumission

Présence

Obligatoire

Date d’événement

2018-03-01 12h00:00 HNE

Lieu

Call-in number to be distributed

Note d’événement
Afficher davantage

Processus de soumission

Type de soumission

Soumission électronique

Fixation des prix

Dans un document attaché

Liste de documents de la soumission

Nom de l’item	Description	Obligatoire	Limité à un fichier
Bid Documents	Documents defining the proposal	Oui	Non
Aucune entrée

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