Basic Information

Reference Number

0000078954

Issuing Organization

Human Resources Professionals Association

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2018-2

Title

Outbound Telemarketing Services

Source ID

PP.CO.ON.703321.C76339

Details

Location

Canada, Ontario

Delivery Point

Ontario

Purchase Type

Term: 2018/06/07 12:00:00 AM EDT - 2019/05/30 12:00:00 AM EDT

Description

HRPA is a regulatory association with approximately 24,000 members. It uses telemarketing services to:

Remind members to renew their memberships which run from June 1 to May 31 each year;
Remind designated members to complete their triennial continuing professional development (CPD) requirements and submit their logs by May 31 of the third year of their CPD requirement;
Welcome new members to the association and remind them of the benefits and responsibilities of membership;
Stay in touch with members who have not interacted with the association during the current membership year.

HRPA is looking for a qualified provider of outbound telemarketing services to service these requirements.

BACKGROUND
HRPA's goal is to enhance member engagement and regulatory compliance with the goal of at least a 90% annual member retention by renewing current members and by maintaining contact with and providing information to current members through effective telephone contact.

It is the intent of HRPA to acquire the following services which may be awarded to more than one firm:
Outbound Telemarketing to contact current members to renew, to complete their CPD requirement, and to engage with the association and its chapters through participation in various events, and to comply with regulatory requirements.

DEFINITIONS OF PHONING TYPES
Renewal Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday to approximately 5 to 6 thousand members who have not yet renewed their membership, beginning mid-June and continuing through September 30 each year, using a prepared script supplied by HRPA, and reference to an online calendar of upcoming events. If possible the telemarketer is expected to obtain payment via credit card and to transmit nightly to HRPA an encrypted file of such payments. HRPA will update the call list daily to account for members who have renewed since the last list was generated.

Welcome Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday throughout the year to approximately 4,000 new members annually (350 per month on average) informing them of the benefits and responsibilities of membership, using a prepared script supplied by HRPA, and reference to an online calendar of upcoming events.

Keep-in-Touch Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday throughout the year to approximately 16,000 members annually (1,350 per month on average) informing them of the benefits and responsibilities of membership, using a prepared script supplied by HRPA, and reference to an online calendar of upcoming events.

CPD Reminder Calling: Weeknight phone calls from 6pm to 9pm ET, Monday through Thursday to approximately 3,000 of the renewing members whose triennial CPD requirement must be met and entered into their CPD log by May 31 of the following year, reminding them of this requirement using a prepared script supplied by HRPA. These calls will typically be combined with the Renewal Call and occur from June through September and then solo thereafter.

Dates

Publication

2018/02/16 03:38:22 PM EST

Bid Intent

Not Available

Question Acceptance Deadline

2018/02/27 12:00:00 AM EST

Questions are submitted online

Closing Date

2018/03/15 02:00:00 PM EDT

Prebid Conference

2018/03/01 12:00:00 PM EST

Contact Information

Chris Larsen

416-923-2324 ext. 335

clarsen@hrpa.ca

Pre-Bidding Events

Event Type

Prebid Conference

Attendance

Mandatory

Event date

2018/03/01 12:00:00 PM EST

Location

Call-in number to be distributed

Event Note
See more

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

© MERX - All rights reserved. No part of the information on this Web Site may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of MERX and the Minister of the participating government department (if applicable). MERX, the Minister nor the Contracting Authority will assume responsibility or liability for the accuracy of the information contained in the publication.