The Workers Compensation Board of Manitoba (WCB) invites firms to submit a Proposal for the following: The supply of one (1) full-time resource to act as the Enterprise Business Architect for an initial period of twelve (12) months with an irrevocable option to extend up to two (2) additional periods of three (3) months each to provide support in the development of required artifacts for WCB's digital modernization program.
Description of Services
The WCB requires the Contractor to supply a resource (the "Enterprise Business Architect") on a full-time basis [thirty-six and a quarter (36.25) hours per week] to provide their expertise and support of the WCB's transition to the target state digital ecosystem.
The Enterprise Business Architect will design and maintain the enterprise business architecture in support of business and digital strategy. The Enterprise Business Architect will design the requirements, principles, and models for the people, processes, and technologies that support the WCB's business capabilities. The discipline represents holistic multidimensional business views of capabilities, end-to-end value delivery, information, and organizational structure; and the relationships among these business views and strategies, products, policies, initiatives, and stakeholders. The Enterprise Business Architect will provide a bridge between an enterprise business model and enterprise strategy on one side, and the business functionality of the enterprise on the other side. This role enables the strategy to execution methodology.
The Enterprise Business Architect will demonstrate approaches and updated business architecture practices to identify shared business needs for digital modernization and avoid silo responses to evolving business needs.
The Enterprise Business Architect will collaborate with business lines on understanding considerations and implications of proposed business models, operating models, value stream maps, and customer journeys on target architecture design.
The Enterprise Business Architect will minimize distributed decision making to ensure technology decisions are not made in silo. Vendors are to demonstrate how their approach creates incentives, tools, and guidance to enable distributed decision makers to coordinate investments.
Total experience transformation starts with business architecture. The Enterprise Business Architect will provide an approach for constructing, combining, reconstructing, and leveraging key business architecture deliverables (e.g. business outcomes statements, business capability models, customer journeys maps, value stream maps, etc. to drive a more efficient and high confidence business architecture that reflect the required changes to the IT estate).
Vendors are expected to provide an example of the tools and/or approaches used which will provide the Enterprise Business Architect insight into the complex, interrelated and interdependent parts of the WCB organization and engage executives in design and investment decision making.
Vendors are to demonstrate business architecture models, approaches, or methods that will be used by the Enterprise Business Architect to support WCB's business outcomes and demonstrate how the WCB would derive increased value from the discipline.
The Enterprise Business Architect will be expected to have experience in the following accountabilities:
a) Lead the development of the WCB's business architecture for its digital transformation program, including documenting business capabilities, defining new business processes, and identifying information and data needs;
b) Accountable for developing and executing a comprehensive and integrated business architecture strategy for the digital transformation program, including process optimization and identifying critical change management elements;
c) Analyse business requirements and assess the impact of new digital technologies on existing business processes and systems;
d) Advisory role for replacing the existing case management system, adopting cloud technologies, operating model changes, and introducing new digital services;
e) Define strategies, principles, and standards to guide business architecture efforts across the organization;
f) Develop an enterprise understanding of the core and supporting processes of the business, including the people, resources, and systems involved;
g) Ensure technology investments enhance business capabilities and execute on business objectives;
h) Work across business and technical teams to ensure technology investment decisions deliver on business needs;
i) Create business models and roadmaps, and assess capability and process gaps between the current and future states;
j) Act as an advisor on major process and technology change projects;
k) Act as a link between business and technical experts when designing technology solutions; and
l) Ensure business and technical stakeholders are working consistently across domains to support the WCB's vision and strategy.
The Enterprise Business Architect is expected to possess the following skills, competencies, and characteristics:
a) Excellent analytical and problem solving skills;
b) Strong presentation skills with the ability to influence all levels of management;
c) Ability to apply architectural principles to business solutions;
d) Customer Relationship Management (CRM) and Service Oriented Architecture (SOA) skills;
e) Functional design and coaching requirements gathering;
f) Ability to recognize structural issues within the organization, functional interdependencies, and cross silo dependencies;
g) Ability to apply architecture principles to business solutions;
h) Experience using model-based representations that can be adjusted as required to collect, aggregate, or disaggregate complex and conflicting information about the business;
i) Experience modelling business processes using a variety of tools and techniques;
j) Exceptional communication skills and the ability to communicate at all levels of the organization (including written and verbal communications and visualizations); and
k) Strong situational analysis and decision making abilities.
The Services shall normally be performed during Business Hours. However, the WCB may request some of the Services to be performed outside Business Hours from time to time, as deemed necessary, in the unfettered discretion of the WCB. The Contractor shall not be entitled to charge overtime rates unless specified in the Fee Schedule.
The Contractor will not be required to have and maintain workers compensation coverage for its workers who will be providing the Services, unless required pursuant to The Workers Compensation Act.
The Proposal should include an overview of the proposed resource(s) being offered, including profiles of work which highlight their experience performing similar projects. Vendors are expected to provide the following for each proposed resource:
a) Resource's name and identify any subcontractor relationship (i.e. if individual resource is not an employee of the Vendor);
b) Completed skills matrix identifying resource's skills and knowledge;
c) Ability to start on WCB's preferred start date or later date of availability; and
d) Resume of resource.
Final selection of a resource may be subject to an in-person, telephone, or video conference interview by the WCB.
The Services shall be provided onsite at the WCB's facilities located at 333/363 Broadway in Winnipeg, Manitoba at least fifty percent (50%) of the time, unless otherwise agreed in writing. Working remotely for more than fifty percent (50%) of the time may be permitted, but only as pre-approved in writing by the WCB.
It is expected the Services will be required for an initial period of twelve (12) months with a preferred start date of September 5, 2023. The WCB shall have an irrevocable option to further extend the Services on the same terms and conditions and fees for two (2) additional periods of up to three (3) months each.
