Basic Information

Reference Number

0000261769

Issuing Organization

Manitoba Public Insurance

Owner Organization

Purchasing Services

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

MPI RFP3244

Title

Request for Proposal #3244 Contact Centre as a Service

Source ID

PP.CO.MB.610925.C105202

Details

Location

Canada, Manitoba, Winnipeg

Description

Manitoba Public Insurance, Request for Proposal #3244 Contact Centre as a Service

Manitoba Public Insurance requires a cloud-based unified communication platform to replace the existing on-premise communication platform used by Agents at the MPI Contact Centre and across other departments. The new platform will enable MPI to expand its service channels beyond phone calls and e-mail to live chat, service chatbots, text messaging, social media, and co-browsing. It will integrate with internal and external applications and enable the use of AI to supply Agents and Customers with relevant information to reduce the amount of time needed to completely address the needs of each Customer, as more fully described in the RFP document.

The final date for submissions February 8, 2024. Other dates of significance are contained within the body of the RFP.

Dates

Publication

2023/12/22 12:56:38 PM CST

Questions are submitted online

Closing Date

2024/02/08 04:30:00 PM CST

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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